Welcome to the Tan Delta knowledge base.
The below categories are intended to help with any support you may need, from frequently asked questions to installation guidance.
From here you can also log support tickets, registered users can also access their historic tickets and resolutions.
Knowledge Base
Frequently Asked Questions
Frequently asked questions relating to the selection, configuration, installation and integration of products.Understanding Oil Condition Monitoring
Understanding data received from Tan Delta oil sensors and how oil condition monitoring can benefit your applications.Configuration and Installation
Support and guidance for configuring and installing Tan Delta products, including Sense-1, Sense-2, Sense-3 kits and their individual component parts.Mobile Oil Test Kit
Guidance and support for using the Mobile Oil Test Kit (MOT Kit)Gateway Commissioning Tool
Commissioning tool for checking the current status of a gateway device and any connected sensors.
Downloads
Our full range of marketing and support material can be found in the downloads section of the main Tan Delta website by clicking on the link below:
Our Configuration & Data Management Software (CADS) application for Windows PC can be downloaded by clicking on the link below:
The latest firmware for the Version 2 Display Express / SENSE-2 can be downloaded by clicking on the link below:
Oil Profile Checker
All sensors must be configured to the specific oil they are intended to be used with – this is called an Oil Profile. You can search our Oil Database using the link below or you can download the latest database from our downloads section, which you can then import into CADS or MOT software to configure your sensor to your desired oil.
If your required oil is not in our database, submit an Oil Profile Request Form and we can create a profile for you.
Contact Us
If you cannot find the help you require in our Knowledge Base, please contact our dedicated support team.
You can chat with us, raise a ticket HERE, contact us directly by email at support@tandeltasystems.com or call our support team on: +44 (0) 845 094 8710
OPENING HOURS
Our UK office opening hours are Monday to Friday 0900 - 1700 hours (GMT)
Direct support is available during these working hours. If you need assistance outside of these hours, you can access our knowledge base, technical publications, or you can submit a ticket to our helpdesk. We will respond to tickets within 4 working hours during office opening hours.
If you are a Tan Delta distributor, you can sign up for access to your support ticket history and additional distributor resources. All sign up requests are reviewed before acceptance, so please allow some time for your request to be processed.