WELCOME TO TAN DELTA SUPPORT
We work hard to make our products as easy to install and use as possible. But we understand there are always special cases and so our Customer Support team are here to help you.
In this section, you will find our Knowledge Base, containing a wealth of helpful information and guides for installing your Tan Delta products, these should assist you in getting the most from your installation.
Downloads
Our full range of marketing and support material can be found in the downloads section of the main Tan Delta website by clicking on the link below:
Our Configuration & Data Management Software (CADS) application for Windows PC can be downloaded by clicking on the link below:
The latest firmware for the Version 2 Display Express / SENSE-2 can be downloaded by clicking on the link below:
Oil Profile Checker
All sensors must be configured to the specific oil they are intended to be used with – this is called an Oil Profile. You can search our Oil Database using the link below or you can download the latest database from our downloads section, which you can then import into CADS or MOT software to configure your sensor to your desired oil.
If your required oil is not in our database, submit an Oil Profile Request Form and we can create a profile for you.
Contact Us
If you cannot find the help you require in our Knowledge Base, please contact our dedicated support team.
You can chat with us, raise a ticket HERE, contact us directly by email at support@tandeltasystems.com or call our support team on: +44 (0) 845 094 8710
OPENING HOURS
Our UK office opening hours are Monday to Friday 0900 - 1700 hours (GMT)
Direct support is available during these working hours. If you need assistance outside of these hours, you can access our knowledge base, technical publications, or you can submit a ticket to our helpdesk. We will respond to tickets within 4 working hours during office opening hours.
If you are a Tan Delta distributor, you can sign up for access to your support ticket history and additional distributor resources. All sign up requests are reviewed before acceptance, so please allow some time for your request to be processed.